Support delivered by the experts who build the product
Scale and deploy with confidence and enjoy the guarantee that your business gets the support from the same people who develop Razuna. We help you to succeed in what you do best. The experts behind Razuna are here to help you, when you need it and with no compromise!
Business |
Enterprise+ |
Non-profit |
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| Price / year ( incl. application, database, and staging server(1) ) |
$8,500 | $15,500 | $7,750 | |
| Support period | 12 month | 12 month | 12 month | |
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| Web-based case management |  |
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| Guaranteed response time | 24 hours | 12 hours | 12 hours | |
| Bug Fix Warranty | |
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| Feature Request Priotorization | |
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| Emergency bug fix escalation | |
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| Discount on customization | |
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| Consultative support | ||||
| Installation troubleshooting | |
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| Remote troubleshooting | |
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| Architectural Advise | 6 hours | 6 hours | ||
| Performance tuning | |
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| Customer code review: Application | |
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| Customer code review: database | |
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| Installation included (remote, max 6h, 1 server) | $1,450/day | |
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| Indemnification | ||||
| Indemnification | |
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| Additional Features | ||||
| WorkFlow Plugin (Price per year) |
$4500 | $4500 | $3000 | |
| White-Labelling (Price per year) |
$8000 | |||
| Contact Us | Contact Us | Contact Us | ||
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* Business hours are: Mo-Fr. 9 am-6 pm (USA, MST) * Bug fix warranty guarantees a fix within 14 business days from date of confirmation * Hourly rates are $150 for support, $180 for development, $250 for consultative support |
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