Support delivered by the experts who build the product

Scale and deploy with confidence and enjoy the guarantee that your business gets the support from the same people who develop Razuna. We help you to succeed in what you do best. The experts behind Razuna are here to help you, when you need it and with no compromise! Our open source support goes beyond responding to eMails or forum inquiries. We also believe in an open communication with no hidden costs. Our subscription plans are listed below. Contact us for a subscription purchase or for any other support needs.

	Silver	Gold	Platinum
Per server/year	3710	6550	9250
	Order	Order	Order
Software
Application delivery	Download	Download/DVD	Download/DVD
VMWare/Parallels/Amazon EC2/Xen/KVM/VirtualIron Appliance (Linux and all applications preinstalled. Ready for deployment)	Build now	Build now	Build now
Subscription features
Web-based case management
Phone-based support	Business hours	24x7	24x7
Max initial response time	4 hours	2 hours	1 hour
Support access	Business hours	24x7	24x7
Number of incidents	7	unlimited	unlimited
Emergency response time		1 hour	30 min.
Emergency bug fix escalation
Indemnification
Indemnification
Software updates
Quarterly service packs
Monthly rapid updates
Technical alerts
Consultative support
Installation troubleshooting
Remote troubleshooting
Performance tuning
Customer code review: CFML
Customer code review: database
	Order	Order	Order
* Pricing: USD for the Americas, Euros for rest of the world * Business hours are: Mo-Fr. 9am-12pm 2pm-5pm